fj77 Privacy Policy

1 Who We Are

fj77 operates the online casino and sports betting platform accessible at https://fj77.io. In this Privacy Policy, references to "fj77", "we", "us", or "our" refer to the legal entity responsible for operating the fj77 platform and for processing your personal data as described herein.

fj77 is committed to protecting the privacy of all players who access our platform from Bangladesh and to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy sets out the basis on which personal data collected from players — or provided by players — will be processed by fj77.

Our designated Data Protection contact can be reached at [email protected]. Please mark the subject line of any data-related enquiry as "Data Protection Request" to ensure it is routed to the appropriate team member.

2 Data We Collect

fj77 collects the following categories of personal data from players in the course of providing our services:

3 How We Collect Your Data

fj77 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or fill in any form on the fj77 platform.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and similar tracking technologies as described in Section 9.
• Third-party payment providers: Financial transaction data received from payment partners including bKash, Nagad, Rocket, and Upay when processing deposits and withdrawals on your behalf.
• Identity verification providers: Identity and document verification data received from KYC service providers engaged by fj77 to verify player age and identity as required.
• Fraud prevention services: Risk and fraud signals received from third-party fraud detection services that help fj77 identify and prevent unauthorised or suspicious account activity.

4 How We Use Your Data

fj77 uses the personal data it collects for the following purposes:

• To create and manage your fj77 player account and verify your identity and age in accordance with our 21+ eligibility requirement.
• To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method.
• To provide access to casino games, sports betting markets, and all other platform features.
• To detect, investigate, and prevent fraudulent transactions, collusion, account takeovers, and other prohibited activities as defined in our Terms & Conditions.
• To administer bonus offers, promotions, and loyalty rewards including VIP Club benefits.
• To respond to your support enquiries via live chat, email, or WhatsApp.
• To send transactional communications such as deposit confirmations, withdrawal approvals, and account security alerts.
• To send promotional communications where you have opted in to receive them. You may opt out at any time by contacting support.
• To monitor responsible gaming indicators and apply player protection tools such as deposit limits, session limits, and self-exclusion as requested or as required by our responsible gaming obligations.
• To improve the fj77 platform, analyse usage trends, and develop new features through anonymised and aggregated analytics.
• To comply with applicable legal obligations, including record-keeping requirements and responses to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

fj77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the fj77 Terms & Conditions, including account management, payment processing, and gameplay facilitation.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing of data for optional marketing communications, where you have provided clear affirmative consent and which you may withdraw at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

fj77 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment partners for the purpose of processing your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity documents and confirm your age eligibility.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as session tokens) necessary to deliver their games within the fj77 platform. They do not receive your full identity or financial data.
• Fraud and security services: Third-party fraud detection and cyber-security providers who assist fj77 in identifying and preventing unauthorised access and financial crime.
• IT and hosting providers: Infrastructure and cloud service providers used to host and maintain the fj77 platform, who process data solely on our instructions.
• Legal and regulatory authorities: Regulatory bodies, law enforcement agencies, or courts where fj77 is under a legal obligation to disclose data, or where disclosure is necessary to protect the rights and safety of fj77 or its players.

7 International Data Transfers

7.1 The fj77 platform serves players primarily located in Bangladesh. Some of the third-party service providers engaged by fj77 may be located outside Bangladesh, meaning that your personal data may be transferred to, stored in, or processed in countries outside your home jurisdiction.

7.2 Where such international transfers occur, fj77 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose equivalent data protection standards on the receiving party.

7.3 fj77 will not transfer your data to any jurisdiction that does not provide an adequate level of protection for personal data without first implementing appropriate additional safeguards.

8 Data Retention

8.1 fj77 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations.

8.2 As a general rule, fj77 retains account data — including identity, financial, and gameplay records — for a minimum of five years following the date of account closure. This retention period reflects our obligations in respect of financial record-keeping and anti-money laundering compliance.

8.3 Responsible gaming records, including self-exclusion and cooling-off period records, are retained for the full duration of the exclusion period and for a minimum of five years thereafter, to ensure that re-registration requests are assessed correctly.

8.4 Communications data (live chat transcripts, support emails) is retained for two years from the date of the interaction, unless the communication is relevant to an open dispute or legal matter, in which case it is retained until that matter is resolved.

8.5 Technical and usage data derived from platform analytics is retained in aggregated, anonymised form and is not subject to the same retention limits as personal data, as it no longer identifies individual players.

8.6 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using processes that prevent recovery or reconstruction of the original data.

9 Cookies & Tracking Technologies

9.1 fj77 uses cookies and similar technologies on the platform to support the following functions:

• Essential cookies: Required to maintain your login session, remember your account preferences, and ensure the platform functions correctly. These cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect aggregated information about how players navigate and use the fj77 platform, allowing us to identify areas for improvement. These cookies do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent access attempts, credential stuffing, and other security threats to player accounts.

9.2 fj77 does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any cookies designed to build a profile of your browsing behaviour across sites other than fj77.io.

9.3 Most web browsers allow you to control cookie settings through the browser's preferences menu. Disabling essential cookies may impair your ability to use certain platform features, including account login. Disabling analytics cookies will not affect your ability to play games or make transactions on fj77.

10 Your Rights

Subject to applicable law and fj77's legal obligations, you have the following rights in respect of the personal data fj77 holds about you:

• Right of access: You may request a copy of the personal data fj77 holds about you and information about how it is being processed.
• Right to rectification: You may request that fj77 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that fj77 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that fj77 restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
• Right to data portability: You may request that fj77 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to fj77's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request. In some cases, we may need to verify your identity before acting on a request.

11 Security Measures

11.1 fj77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fj77 servers.
• Encryption of sensitive data at rest, including stored financial identifiers and identity document references.
• Role-based access controls ensuring that fj77 staff can access personal data only to the extent required for their specific job function.
• Regular security assessments and penetration testing of the fj77 platform infrastructure.
• Real-time monitoring of access logs and unusual activity patterns to detect potential security incidents.
• Multi-factor authentication requirements for all fj77 staff who access systems containing player data.

11.2 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, fj77 will notify you without undue delay and will provide information about the nature of the breach, the data involved, and the steps being taken to mitigate its effects.

11.3 While fj77 takes data security very seriously, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your own account by using a strong, unique password and by not sharing your fj77 login credentials with any other person.

12 Children and Minors

12.1 The fj77 platform is strictly for adults aged 21 and above. fj77 does not knowingly collect or process personal data relating to individuals under the age of 21.

12.2 During the registration process, all players are required to confirm that they are at least 21 years of age. fj77 may conduct age verification checks using KYC documentation at any time and will close accounts where age eligibility cannot be confirmed.

12.3 If fj77 discovers that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. Any deposits made by an underage player will be returned to the originating payment method.

12.4 If you are a parent or guardian and believe that a minor may have registered an fj77 account, please contact our support team immediately at [email protected].

13 Changes to This Privacy Policy

13.1 fj77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address on file and will post the revised policy on this page with an updated effective date.

13.2 Your continued use of the fj77 platform following notification of any material change constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to the revised policy, you should stop using the platform and may close your account as described in our Terms & Conditions.

13.3 We encourage you to review this Privacy Policy periodically. The version displayed on this page, as indicated by the effective date shown at the top, is the current and applicable version.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fj77 handles your personal data, please contact us through one of the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24 hours a day, 7 days a week directly on the fj77 platform.
• Response Time: fj77 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days of a verified data rights request.